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2 locations in Santa Ana
Filters
Reviews
10.0 Wonderful
Apr 2024
10.0 Wonderful
Dec 2020
Pros:
Nice car and friendly service.Cons:
Price could be less.10.0 Wonderful
Oct 2020
Pros:
The staff at the rental counter and the auto check out were very friendly and professional. It could not have been simpler.Cons:
They probably say the same thing every time there is a new customer, but I would suggest they take a little bit of time explaining the charges when renting a car. The masks don't help, but also the fact that I don't rent cars very often makes it important to explain it fully.10.0 Wonderful
Oct 2020
Pros:
Drop off was very easy, just pulled up and got checked in and wasn’t far from my terminal. Also it was cheaper than getting one not at the airport.Cons:
I got there really late at night and two attendants were busy for quite awhile. Only one girl at the counter. She ran into a couple snags and anyway it was 20 min before I was greeted...but well taken care of after.10.0 Wonderful
Aug 2020
Pros:
The car we wanted wasn't there so they upgraded us to something better. Very nice guy who helped us!10.0 Wonderful
Aug 2020
Pros:
Staff members were very helpful at all times. We picked up a vehicle that was just slightly too tall for the garage at the place we were staying. We brought the vehicle back the next morning and traded for a size smaller and the representative was most gracious and efficient. Very good rental experience across the board.One location in Santa Ana
Filters
Reviews
10.0 Wonderful
Jan 2024
2.0 Poor
Oct 2023
10.0 Wonderful
May 2021
Pros:
The staff was helpful and the line was short.Cons:
I actually needed help finding the car, which a staff member eventually did.10.0 Wonderful
May 2021
Pros:
Yes For sure despite heavy rush .Cons:
Definitely more work force were needed to handle the heavy rush4.0 Mediocre
Mar 2021
Pros:
Staff was super friendlyCons:
If there are hour long waits, there should be special accommodations to make people comfortable. They had 20 people waiting for Cars and only sitting areas for 3-4 people4.0 Mediocre
Dec 2020
Cons:
The car really smelled bad of weed. I thought if I rolled the windows down it would air out so I took the car but nope. It was so strong and I noted it when I dropped the car back off. I don’t smoke weed so I thought it was horrible. I know it’s legal and I don’t care if people do but I don’t want to drive around all the time smelling it. It was really bad.2 locations in Santa Ana
Filters
Reviews
4.0 Mediocre
Apr 2024
2.0 Poor
Jan 2024
2.0 Poor
Nov 2023
6.0 Okay
Oct 2022
4.0 Mediocre
Jan 2022
4.0 Mediocre
Jan 2022
3 locations in Santa Ana
Filters
Reviews
4.0 Mediocre
Nov 2023
4.0 Mediocre
Oct 2023
4.0 Mediocre
Apr 2021
Pros:
Staff was friendly & niceCons:
We had reserved a mini van only to be told it was not available an hour before. We then accepted the alternative since we were pressed for time. Everything seemed ok until we loaded all our luggage, kids & grandma buckled up ...within minutes there were trails of ants all over!! Totally disgusting...this has never happened before. I called to complain but was told by the agent that this happens when cars are parked in grassy areas. When I first got in the car , I noticed some crumbs & just brushed it off. Looking back there is absolutely no excuse for this neglect in properly & throughly cleaning a car . This was unacceptable & we then drove to another location to swap the car for the minivan I reserved in the first place 😫 This whole ordeal set us back over an hour & in turn we missed our evening reservation. This caused so much inconvenience. That I will definitely think twice about renting from this company again :(2.4 Poor
Feb 2020
Cons:
Upgraded me to a larger car because they didn't have what I wanted in stock then billed me for it. Will never do business with this company again.4.0 Mediocre
Jan 2019
Cons:
The way Inwas treated at drop off. Also the extra charges that they tried to charge - filled up gas tank with receipt across st and they tried to charge me 20 extra then a drop off fee, and extra taxes after drop off. Dont think I will rent from them again. Bad experience dont honor what employees say10.0 Wonderful
Jan 2018
Pros:
great price, and great service.One location in Santa Ana